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Claims
WHAT TO DO IN CASE OF CLAIM/ACCIDENT/VEHICLE THEFT

You MUST report all claims prior to leaving Mexico and recrossing the border into the USA. Failure to file a claim prior to leaving Mexico may result in the DENIAL of your claim.

IN CASE OF AN ACCIDENT:
Remain calm, do not leave the scene of the accident, unless directed by Mexico authorities.
 
For accidents in Baja - report the accident to the Mexico Emergency Phone number of 066. This is similar to the U.S Emergency number 911.
 
Call your Mexico Insurance Company Toll Free Number and Report the claim.

You can check the status of your claim after returning to the USA by calling the US Claims number.

BELOW IS SPECIFIC CLAIM INFORMATION FOR EACH INSURANCE COMPANY
CLICK ON THE GOLD LINK FOR ADDITIONAL CLAIMS INFORMATION
IT IS A GOOD IDEA TO PRINT THESE CLAIM PAGES BEFORE MEXICO TRAVEL


ACE Seguros
01 800 223 8687
If calling from a cell phone dial 01-800-55-ACE-TOUR
ACE Claim Information

ABA
Seguros: 01 800-834-3400
ABA Claim Information

GE / Genworth Seguros
01 800 019 6000 or direct 01-477-710-4781
GE Claim Information

Grupo Nacional Provincial (GNP)
01 800 026 5110
GNP Claim Information

Zurich
01 800 282 0787
Zurich Claim Information

Mapfre Tepeyac Claims Information
01-800-02-663-58 or 01-800-02-665-51

Mapfre Tepeyac has a 24 hour toll-free claims hotline for reporting claims while in Mexico. The claims operators speak both English and Spanish.

MexVisit Claims
For Medical, Travel or Roadside Assistance call: 01-800-624-6491 while in Mexico. Click here for more information on MexVisit Claims.